Binding: Hardcover Dewey Decimal Number: 647.94068 EAN: 9780131711495 ISBN: 0131711490 Label: Prentice Hall Manufacturer: Prentice Hall Number Of Items: 1 Number Of Pages: 592 Publication Date: January 09, 2006 Publisher: Prentice Hall Sales Rank: 294379 Studio: Prentice Hall
Product Description Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel–Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance–from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads–i.e., executive housekeepers, directors of sales, controllers, and front office managers.
What Others Say
Hotel Operations Management is an Outstanding Book!
"Hotel Operations Management" takes a comprehensive look at all aspects of hotel management. The coverage of all departments of a hotel is extensive and contemporary. The authors bring industry experience to the book making the information usable and practical. The book is extremely well-written and "user friendly" for anyone to read. As Chair of the Hospitality Management program at the University of North Texas, I would definitely recommend Hotel Operations Management to my faculty who teach Hotel Operations in my program. I give Hotel Operations Management "5 stars!"
