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Customer service makes the difference
The mixer is a great product at an excellent price, but what really makes the difference is Kitchenaid's customer service. When my mixer arrived I had trouble adjusting the beater height (which I erroneously felt I had to adjust since my bowl wasn't popped in firmly on the support), and I overadjusted the screw to the point that it fell inside the stand of the machine. When I called customer service, they readily offered to replace the mixer with a new one, including the cost of shipping. All I can think is, this is a company that wants my business--and I will gladly give it to them in the future. The mixer itself works great, and I find I am using it more than I imagined I would (I originally got it to mix bread). I make whole wheat bread with it and it mixes splendidly. My only complaint is with the accompanying cookbook. The whole wheat bread recipe in the cookbook resulted in a flat, overbrowned bread. I just use my favorite recipe from a standard cookbook and let the mixer knead for the appropriate amount of time. Durable and gorgeous ! ! I absolutely love my mixer I have it in Onyx black.It reminds me of our black camaro.The rich color of black and stainless steel is so gorgeous!I am slowly replacing appliances in my kitchen with the black and stainless.This is a heavy mixer and very very strong.Making meatloaf and not getting your hands full of ground beef is nice and baking is so much fun.I love the idea you can put attatchments on it,even one for polishing my silver!!A great deal,I guess after reading about the bowl lift design it is stronger than the tilt head model so I am appreciating it more.I am learning to get the beater off and on AND YOU DONT HAVE TO SCRAPE BUT ONCE then it does all the work.I absolutely love it if you cant already tell!!Enjoy!!!! LOVE IT! KitchenAid mixers are the best ones for your buck if you ask me. They are heavy and sturdy and totally reliable. I wouldn't own any other brand. wonderful customer service !! 5 stars for both Amazon and KitchenAid. 4 stars for the product. I bought the onyx pro 5 3 mos ago. Amazon sent me the wrong model and quickly sent out another one on top of the 20% discount for their mistake. OK, the 2nd one was still the wrong model but the 20% off will do. WHen I first used it, there was an electric smell which I was told would go away eventually by a KA costumer service rep. Three mos later, it still smelled. I called KA and they are sending out a pro 6 to replace my pro 5. What a great upgrade! Granted the original refurbish one had to be returned, but I'm not worried. This is my second KA mixer. The first lasted 10 years and still going. I just wanted to get a stronger, larger model to appease my love for bread making. A 10 for both Amazon and KitchenAid for customer service. When it worked, it was great . . . ...but it didn't work for long. I purchased this mixer in late November, and it worked just fine for about six weeks. Then I started hearing a grinding noise in the motor while I was making cookie dough. I called Kitchenaid, and so far they have been helpful, and are paying for the return shipping (which is important because this mixer is rather heavy). After I purchased this mixer, friends and co-workers said that they had very good experiences with their older Kitchenaid mixers, but that the newer mixers were not nearly as well made. I often used this mixer several time a day, and I'm glad I used it enough to discover the problems during the six-month warranty period. Next time I will spend the extra money and buy a Viking mixer. | |
