Binding: Hardcover Dewey Decimal Number: 647.95068 EAN: 9780130273642 ISBN: 0130273643 Label: Prentice Hall Manufacturer: Prentice Hall Number Of Items: 1 Number Of Pages: 436 Publication Date: June 25, 2000 Publisher: Prentice Hall Sales Rank: 1038461 Studio: Prentice Hall
Product DescriptionFor undergraduate courses in Introduction to Food and Beverage Operations, Culinary Management, and Food and Beverage Management. Exceptionally comprehensive yet accessible, this text identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. It shows, clearly and in detail, how to balance customer satisfaction and employee productivity in order to manage operations (food and beverage items and the physical facility) at a profit.
What Others Say
Very usefull
Although Restaurant Management: Customers, Operations and Employees (2nd Edition) is expensive, the quality of its contents justifies the aquisition. It's a comprehensive manual of all the aspects the you must take into account when you are running a restaurant or you wish to start one. Nobody should start a business in this industry without reading books like this.
Awesome in understanding all aspects of the restaurant
It's been a year since we opened our restaurant in Chicago without any prior experience in the food industry. Having read Restaurant Management: Customers, Operations and Employees (2nd Edition) helped me create and maintain our financial controls and understand our customer expectations. For less than 90 bucks, Restaurant Management: Customers, Operations and Employees (2nd Edition) has provided me with invaluable, easy to understand and directly applicable concepts. A must read for anyone starting out in the restaurant business.
Restaurant Management-customers, Operations, and Employees
I will soon be opening a cafe and have been desperately looking for a book like this. It is a detailed text book covering everything, plus hundreds of "quick bites" that offer tips and examples to help with understanding. I know its a reference that I will go back to over and over.
