Binding: Hardcover Dewey Decimal Number: 647.94068 EAN: 9780132059671 ISBN: 0132059673 Label: Prentice Hall Manufacturer: Prentice Hall Number Of Items: 1 Number Of Pages: 624 Publication Date: April 04, 2008 Publisher: Prentice Hall Sales Rank: 154333 Studio: Prentice Hall
Product Description This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.
What Others Say
a very good book
I bought Check-In Check-Out: Managing Hotel Operations (8th Edition) to understand better the modern age in the hotel industry. I run a small hotel in Greece with my family and now we are building a new more up to date one. Check-In Check-Out: Managing Hotel Operations (8th Edition) helped me to understand the hotel industry as a whole and the way it is changing. It covers with detail many issues, from GDS to bed making. There are hundrends of examples that make it easy to understand what is being discused. It is abstract at the beginning of every chapter and becomes more practical (how to do things) further on.
Although the books draws most cases and examples from big properties, I found it very helpful and discovered many ways to improve the service we offer in our small hotel.
It is one of the books that I will keep ... Read More
CHECK-IN CHECK OUT
THIS IS IS WELL WRITTEN BOOK IT COVERS ALL THE ISSUES ABOUT RUNNING A HOTEL/MOTEL.I FOUND Check-In Check-Out: Managing Hotel Operations (8th Edition) VERY HELPFUL.
