Product DescriptionThis Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.
What Others Say
For those new to the hotel business
I am a 22 year real estate professional, but have never been involved in the hotel business. Hotel Management and Operations is a comprehensive introduction to the subject. Most articles are by people who have been in the business for a long time, and these are very helpful. I highly recommend it.
Not good for real world application
Hotel Management and Operations was made for college students. It has alot of statistics and historical information that would provide fodder for a semester of lectures for people who will never own a hotel but not really applicable to the real world and the people who really run hotels.
It does not really give the realities of hotel operations and restaurant management. It does not give procedures or even discuss the import aspects of hotel operation. It is missing the real world application of managment concepts. Anyone interested in really running a hotel should not get Hotel Management and Operations.
I would suggest getting "Front Office Operations & Management" by Ahmed Ismail or some other book that provides checklists, real world application of theory, marketing ... Read More
Reviewing both 2nd AND 3rd editions of HMO
As soon as Dr. Rutherford's 3rd ed came out, I continued to use his text book for two more semesters and 1 summer, under the same conditions described in my review of his 2nd ed. Hotel Management & Operations, 3rd ed is the premier hospitality reference for students, educators, professionals, and researches. The reservations I still have with the 3rd ed (see comments for 2nd ed) is that Dr. Rutherford did not have plans (confirmed via E-mail) for any of the following: an instructor's manual or workbook, a test bank of questions, an e-book version, and reducing the content on Marketing (almost double the amount of information in other chapters). It is great that Denney added a much-needed section on Information Technology. The ... Read More
Hotel Management & Operations, 2nd ed
My review is based on having used Dr. Rutherford's book the past consecutive 7 semesters (incl summer) at Hawaii Pacific University's Travel Industry Management program.
The compilation of articles is ideal for us because chapters are short, but comprehensive and interesting enough to retain student attention. 95% of my students are foreigners, and my average class size is 30 students from at least a dozen countries.
Chapters have numerous references, and all the chapters have challenging case studies except Finance.
This particular construction lends itself to a variety of delivery techniques, as stated in the Preface.
My wish list for the 3rd edition would include: an instructor's manual or workbook, a testbank ... Read More
